1. Information We Collect
a. Information You Provide
- Name, email address, and contact details when you register.
- Payment information (processed via third-party processors like Stripe).
- Chatbot content, messages, and custom training data.
- Support or feedback submissions.
b. Automatically Collected Information
- IP address, browser type, device type.
- Usage data (e.g., pages visited, features used, session duration).
- Cookies and similar tracking technologies.
c. Third-Party Integrations
If you connect third-party tools (e.g., CRMs or messaging platforms), we may collect data via APIs in accordance with your permissions.
2. How We Use Your Information
We use your information to:
- Provide and maintain the Service.
- Personalize your experience.
- Process payments and manage subscriptions.
- Improve features and performance.
- Respond to support requests.
- Send administrative emails and product updates.
3. Data Sharing & Disclosure
We do not sell your personal data. We may share information:
- With trusted service providers (e.g., hosting, analytics, payment processors).
- To comply with legal obligations.
- To protect rights, safety, or enforce Terms of Service.
4. AI and User Data
- User-submitted content (e.g., chatbot training data) is processed to improve performance for your instance only.
- We do not use your chatbot content to train our public or third-party AI models unless you opt in.
- You retain full ownership of your input data.
5. Cookies & Tracking
We use cookies and similar technologies to:
- Authenticate users,
- Analyze usage trends,
- Deliver a better user experience.
You can manage cookie settings through your browser.
6. Data Retention
We retain your data:
- As long as your account is active, and
- As necessary to comply with our legal obligations or resolve disputes.
You may request deletion at any time.
7. Security
We implement industry-standard security measures, including:
- Encrypted data transmission (HTTPS),
- Access controls and authentication,
- Regular security reviews.
However, no system is 100% secure.
8. Your Rights
Depending on your location, you may have rights to:
- Access or export your data,
- Correct or delete personal data,
- Object to or restrict data processing.
To exercise your rights, contact privacy@livecs.ai.
9. Children's Privacy
LiveCS.ai is not intended for users under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect data from children.
10. International Users
If you are located outside the United States, please note your data may be processed and stored in the U.S. By using the Service, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or dashboard alerts.